Frequently Asked Questions
Everything you need to know about our curated home collections, shipping, and bespoke services.
What is the typical lead time for custom furniture orders?
For our bespoke and custom-made pieces, the lead time is typically between 8 to 12 weeks. This allows our artisans to ensure every detail meets our rigorous quality standards before the item is prepared for white-glove delivery.
Do you offer international shipping for large decor items?
Yes, FORSYTH ships worldwide. While smaller accessories are shipped via standard couriers, larger furniture pieces are handled by specialized international freight forwarders to ensure they arrive safely at your destination.
What is your return policy for home textiles and rugs?
We accept returns on unused textiles and rugs within 14 days of delivery. Please note that custom-sized rugs, bespoke upholstery, and 'Final Sale' items are not eligible for return or exchange.
How can I be sure of the color and texture before purchasing?
We understand that digital screens can vary. We offer a swatch program where you can order fabric or leather samples for a small fee, which is fully refundable upon your first full-sized order.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated Trade Program for interior designers, architects, and developers. Once your credentials are verified, you will receive exclusive trade pricing and a dedicated account manager.
How should I care for my FORSYTH natural leather or hide products?
Natural materials require specific care. We recommend avoiding direct sunlight to prevent fading and using a soft, dry cloth for dusting. Specific care instructions are included with every shipment tailored to the material of your piece.